Delivering happiness: a path to profits, passion, and purpose

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In his first audiobook, Tony Hsieh - the widely-admired CEO of Zappos, the online shoe retailer - -explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success, Even better, he shows how creating happiness and record results go hand-in-hand.

He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" such as "Deliver WOW through Service," "Create Fun and A Little Weirdness," and "Build a Positive Team and Family Spirit" and explains how you and your colleagues should come up with your own.

Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number one priority is company culture and his belief that once you get the culture right, everything else — great customer service, long-term branding — will happen on its own.

Finally, DELIVERING HAPPINESS explains how Zappos employees actually apply the Core Values to improving their lives outside of work — and to making a difference in their communities and the world.

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ISBN:
9780446563048
9781607882312
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Grouping Information

Grouped Work ID 39ec1e23-e0b3-9526-f045-0e91be79afa8
full_title delivering happiness a path to profits passion and purpose
author hsieh tony
grouping_category book
lastUpdate 2017-12-13 01:49:54AM

Solr Details

accelerated_reader_interest_level
accelerated_reader_point_value 0
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author Tony Hsieh
author_display Hsieh, Tony
available_at_catalog Wright Farms
detailed_location_catalog Wright Farms - Adult Nonfiction
display_description

In his first audiobook, Tony Hsieh - the widely-admired CEO of Zappos, the online shoe retailer - -explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success, Even better, he shows how creating happiness and record results go hand-in-hand.

He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" such as "Deliver WOW through Service," "Create Fun and A Little Weirdness," and "Build a Positive Team and Family Spirit" and explains how you and your colleagues should come up with your own.

Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number one priority is company culture and his belief that once you get the culture right, everything else — great customer service, long-term branding — will happen on its own.

Finally, DELIVERING HAPPINESS explains how Zappos employees actually apply the Core Values to improving their lives outside of work — and to making a difference in their communities and the world.

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id 39ec1e23-e0b3-9526-f045-0e91be79afa8
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local_callnumber_catalog SELFHELP PERSGRO i
owning_library_catalog All Anythink Libraries
owning_location_catalog Wright Farms
primary_isbn 9780446563048
publishDate 2010
record_details ils:791767|Book|Books|1st ed.|English|Business Plus,|2010.|xiii, 253 p. : ill. ; 24 cm., overdrive:0b3ee8e7-5007-4b43-9f3c-38597ce9845f|eAudiobook|Audio Books||English|Hachette Audiobooks||
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subject_facet BUSINESS & ECONOMICS / Leadership, Leadership, SELF-HELP / Personal Growth / Success, Success in business
title_display Delivering happiness : a path to profits, passion, and purpose
title_full Delivering Happiness A Path to Profits, Passion, and Purpose, Delivering happiness : a path to profits, passion, and purpose / Tony Hsieh
title_short Delivering happiness :
title_sub a path to profits, passion, and purpose
topic_facet Business, Leadership, Nonfiction, Success in business