Satisfied customers tell three friends, angry customers tell 3,000: running a business in today's consumer-driven world

Book Cover
Average Rating
Publisher:
Tantor,
Pub. Date:
[2008]
Edition:
Library edition.
Language:
English
Description
Describes the influence of such consumer-generated media as blogs, message boards, social networking pages, and product review sites, and demonstrates how business leaders can maintain a brand's credibility by responding to customers and forming open business relationships.
Also in This Series
More Like This
More Copies In Prospector
Loading Prospector Copies...
More Details
Contributors:
James, Lloyd. Narrator
ISBN:
9781400137312
Reviews from GoodReads
Loading GoodReads Reviews.
Staff View

Grouping Information

Grouped Work ID d679eef4-98de-6502-0e4d-e3b70c33d38c
Grouping Title satisfied customers tell three friends angry customers tell 3 000 running a business in todays consu
Grouping Author blackshaw pete
Grouping Category book
Last Grouping Update 2019-08-28 01:53:24AM
Last Indexed 2019-09-18 02:47:57AM

Solr Details

accelerated_reader_interest_level
accelerated_reader_point_value 0
accelerated_reader_reading_level 0
auth_author2 James, Lloyd.
author Blackshaw, Pete.
author2-role James, Lloyd.|Narrator
author_display Blackshaw, Pete
available_at_catalog Administration
detailed_location_catalog Administration - Adult CD Audiobooks - Nonfiction
display_description Describes the influence of such consumer-generated media as blogs, message boards, social networking pages, and product review sites, and demonstrates how business leaders can maintain a brand's credibility by responding to customers and forming open business relationships.
format_catalog Audio Book
format_category_catalog Audio Books
id d679eef4-98de-6502-0e4d-e3b70c33d38c
isbn 9781400137312
item_details
Bib IdItem IdShelf LocCall NumFormatFormat CategoryNum CopiesIs Order ItemIs eContenteContent SourceeContent FileeContent URLsubformatDetailed StatusLast CheckinLocationSub-location
ils:679408 544675 Administration - Adult CD Audiobooks - Nonfiction CD BUSINESS i Audio Book Audio Books 1 false false On Shelf acpl
itype_catalog
last_indexed 2019-09-18T08:47:57.57Z
lexile_score -1
literary_form Unknown
literary_form_full Unknown
local_callnumber_catalog CD BUSINESS i
owning_library_catalog All Anythink Libraries
owning_location_catalog Administration
primary_isbn 9781400137312
publishDate 2008
record_details
Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
ils:679408 Audio Book Audio Books Library edition. English Tantor, [2008] 5 audio discs (5.5 hr.) : digital ; 4 3/4 in.
recordtype grouped_work
scoping_details_catalog
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:679408 544675 On Shelf On Shelf false true true false false true
subject_facet Audiobooks
BUSINESS & ECONOMICS / Marketing / Direct
Business & Economics / Customer Service
Computers / Social Aspects / General
Consumer satisfaction
Customer relations
Organizational effectiveness
title_display Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer-driven world
title_full Satisfied customers tell three friends, angry customers tell 3,000 : [sound recording] running a business in today's consumer-driven world / Pete Blackshaw
title_short Satisfied customers tell three friends, angry customers tell 3,000 :
title_sub running a business in today's consumer-driven world
topic_facet Audiobooks
Consumer satisfaction
Customer relations
Organizational effectiveness