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Satisfied customers tell three friends, angry customers tell 3,000: running a business in today's consumer-driven world

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Average Rating
Publisher:
Tantor,
Pub. Date:
[2008]
Edition:
Library edition.
Language:
English
Description
Describes the influence of such consumer-generated media as blogs, message boards, social networking pages, and product review sites, and demonstrates how business leaders can maintain a brand's credibility by responding to customers and forming open business relationships.
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Contributors:
James, Lloyd. Narrator
ISBN:
9781400137312
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Grouping Information

Grouped Work IDd679eef4-98de-6502-0e4d-e3b70c33d38c
Grouping Titlesatisfied customers tell three friends angry customers tell 3 000 running a business in todays consu
Grouping Authorblackshaw pete
Grouping Categorybook
Last Grouping Update2020-01-17 01:46:51AM
Last Indexed2020-04-07 02:43:04AM

Solr Details

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auth_author2James, Lloyd.
authorBlackshaw, Pete.
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author_displayBlackshaw, Pete
available_at_catalogWright Farms
detailed_location_catalogWright Farms - Adult CD Audiobooks - Nonfiction
display_descriptionDescribes the influence of such consumer-generated media as blogs, message boards, social networking pages, and product review sites, and demonstrates how business leaders can maintain a brand's credibility by responding to customers and forming open business relationships.
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isbn9781400137312
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owning_location_catalogWright Farms
primary_isbn9781400137312
publishDate2008
record_details
Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical Description
ils:679408Audio BookAudio BooksLibrary edition.EnglishTantor, [2008]5 audio discs (5.5 hr.) : digital ; 4 3/4 in.
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ils:679408544675On ShelfOn Shelffalsetruetruefalsefalsetrue
subject_facetAudiobooks
BUSINESS & ECONOMICS / Marketing / Direct
Business & Economics / Customer Service
Computers / Social Aspects / General
Consumer satisfaction
Customer relations
Organizational effectiveness
title_displaySatisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer-driven world
title_fullSatisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer-driven world / Pete Blackshaw
title_shortSatisfied customers tell three friends, angry customers tell 3,000
title_subrunning a business in today's consumer-driven world
topic_facetAudiobooks
Consumer satisfaction
Customer relations
Organizational effectiveness