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Satisfied customers tell three friends, angry customers tell 3,000: running a business in today's consumer-driven world

Book Cover
Average Rating
Publisher:
Tantor,
Pub. Date:
p2008.
Edition:
Library ed.
Language:
English
Description
Describes the influence of such consumer-generated media as blogs, message boards, social networking pages, and product review sites, and demonstrates how business leaders can maintain a brand's credibility by responding to customers and forming open business relationships.
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Contributors:
James, Lloyd. Narrator
ISBN:
9781400137312
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Grouping Information

Grouped Work ID d679eef4-98de-6502-0e4d-e3b70c33d38c
Grouping Title satisfied customers tell three friends angry customers tell 3 000 running a business in todays consu
Grouping Author blackshaw pete
Grouping Category book
Last Grouping Update 2019-02-17 01:49:22AM
Last Indexed 2019-03-19 02:40:56AM

Solr Details

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accelerated_reader_point_value 0
accelerated_reader_reading_level 0
auth_author2 James, Lloyd.
author Blackshaw, Pete.
author2-role James, Lloyd.|Narrator
author_display Blackshaw, Pete
available_at_catalog Administration
detailed_location_catalog Administration - Adult CD Audiobooks - Nonfiction
display_description Describes the influence of such consumer-generated media as blogs, message boards, social networking pages, and product review sites, and demonstrates how business leaders can maintain a brand's credibility by responding to customers and forming open business relationships.
format_catalog Audio Book
format_category_catalog Audio Books
id d679eef4-98de-6502-0e4d-e3b70c33d38c
isbn 9781400137312
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itype_catalog
last_indexed 2019-03-19T08:40:56.373Z
lexile_score -1
literary_form Unknown
literary_form_full Unknown
local_callnumber_catalog CD BUSINESS i
owning_library_catalog All Anythink Libraries
owning_location_catalog Administration
primary_isbn 9781400137312
publishDate 2008
record_details ils:679408|Audio Book|Audio Books|Library ed.|English|Tantor,|p2008.|5 sound discs (5.5 hr.) : digital ; 4 3/4 in.
recordtype grouped_work
scoping_details_catalog
Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
ils:679408 544675 On Shelf On Shelf false true true false false true
subject_facet Audiobooks, BUSINESS & ECONOMICS / Marketing / Direct, Business & Economics / Customer Service, Computers / Social Aspects / General, Consumer satisfaction, Customer relations, Organizational effectiveness
title_display Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer-driven world
title_full Satisfied customers tell three friends, angry customers tell 3,000 [sound recording] : running a business in today's consumer-driven world / Pete Blackshaw
title_short Satisfied customers tell three friends, angry customers tell 3,000
title_sub running a business in today's consumer-driven world
topic_facet Audiobooks, Consumer satisfaction, Customer relations, Organizational effectiveness